Refund policy

 

Thank you for shopping at squaddancewearx.shop.

We value every customer and are committed to providing high-quality products and a satisfying shopping experience. If you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions, requirements, and procedures for requesting a return or refund.

Please read this policy carefully before submitting a return request.

1. Return Eligibility

Customers may request a return within 30 days after receiving their order.

To qualify for a return, the following conditions must be met:

  • The product must be unused and in its original condition.

  • The product must include original packaging, labels, and accessories where applicable.

  • The item must not show signs of wear, damage, washing, modification, or use.

  • Proof of purchase or valid order information must be provided.

Products that do not meet these requirements may not be accepted for return.

2. How to Request a Return

To request a return, please contact our customer service team:

Email: info@squaddancewearx.shop

Please include the following information:

  • Order number.

  • Customer name.

  • Product name.

  • Reason for return.

  • Photos or supporting information if the product is damaged, defective, or incorrect.

Our customer service team will review your request and provide return instructions.

Please do not send any items back before receiving return approval from squaddancewearx.shop.

Unauthorized returns may not be processed.

3. Return Conditions

Returned products must meet the following requirements:

  • Products must be in original condition.

  • Products must be unworn and unused.

  • Clothing items must not have been washed.

  • Original packaging should be included where applicable.

  • All tags and accessories should remain attached.

For hygiene and product safety reasons, certain worn or used items may not be eligible for return.

4. Return Shipping Costs

For returns caused by personal reasons, including:

  • Change of mind.

  • Incorrect size selection.

  • Personal preference.

  • Ordering the wrong item.

The customer is responsible for return shipping costs.

If the return is caused by an error made by squaddancewearx.shop, including:

  • Incorrect product received.

  • Damaged product received.

  • Defective product received.

  • Missing items from an order.

we will review the situation and provide an appropriate solution.

5. Refund Process

Once we receive the returned product, our team will inspect the item to confirm that it meets our return requirements.

If the return is approved:

  • The refund will be issued to the original payment method.

  • Processing time may vary depending on your payment provider.

  • Banks and payment institutions may require additional processing time.

Refunds will be completed within a reasonable timeframe after approval.

Original shipping costs are generally non-refundable unless the return is caused by an error from squaddancewearx.shop or required by applicable law.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 7 days after receiving your order.

Please provide:

  • Order number.

  • Description of the issue.

  • Clear photos or videos showing the problem.

After reviewing your request, we may provide one of the following solutions:

  • Replacement of the product.

  • Partial refund.

  • Full refund.

  • Other appropriate assistance.

We are committed to resolving product issues fairly and efficiently.

7. Order Cancellation

Customers may request cancellation shortly after placing an order.

If the cancellation request is received before the order has entered processing or shipment preparation, we will make reasonable efforts to cancel the order.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible.

In this situation, customers may request a return after receiving the product according to this policy.

8. Non-Returnable Items

Certain products may not be eligible for return due to their nature, hygiene requirements, customization, or applicable restrictions.

Non-returnable items may include:

  • Used or worn products.

  • Products damaged after delivery due to customer actions.

  • Customized or personalized products.

  • Items without original packaging.

  • Products that do not meet return conditions.

If you are unsure whether your product qualifies for return, please contact us before purchasing.

9. Exchange Policy

We do not guarantee direct exchanges for all products.

If you need assistance with a size change or replacement request, please contact:

Email: info@squaddancewearx.shop

Our customer service team will review your request and provide available solutions.

10. Consumer Rights in Germany and the European Union

Customers located in Germany and the European Union may have statutory consumer rights, including applicable withdrawal rights and protections under European consumer protection laws.

This Return and Refund Policy does not affect any mandatory legal rights available to customers.

Where applicable laws provide additional protection, those rights will continue to apply.

11. Contact Information

For questions regarding returns, refunds, exchanges, or order issues, please contact us:

Company Name: squaddancewearx.shop

Email Address: info@squaddancewearx.shop

Customer Support: info@squaddancewearx.shop

Our team is dedicated to providing professional assistance and ensuring a smooth customer experience.

Thank you for choosing squaddancewearx.shop.